Crowdable Terms
These are the terms between you and Crowdable SIA, a private limited company registered in Latvia at Ventspils nov., Tārgales pag., Tārgale, "Zelmeņi" - 4, LV-3621, registration number 40203708984 ("we", "us"). They are written to be read, not to be survived. Where a rule limits what you can do, we have tried to say why.
Ten minutes end to end. Section 1 says what Crowdable is and who you are dealing with, and most of the rest follows. If you read nothing else, read 1, 4, 6 and 7.
How we handle your personal data is in our Privacy Policy, which forms part of these terms. We are the controller of it, all of it, and section 9 says what that means for you.
1. Who you are dealing with
Crowdable is a platform, and your contract is with us. You have one account. With it you can apply to and join the ambassador programmes of many brands. Each brand runs its programme inside Crowdable, sets its own rules for it, decides who it accepts, what its campaigns ask for and what it rewards. But the brand is not your counterparty. It has no contract with you. Its programme rules are conditions of being in its programme, set inside the frame these terms allow, and section 3 says what they can and cannot do. Everything else you agree to, you agree to with us.
That is different from how most ambassador programmes work, so here is what it means in practice:
- Your data is ours to protect and yours to control, across every programme you join. A brand receives what it needs to run its programme, for that and nothing else, and section 9 says exactly what. You never have to make a data request to a brand; you make it to us.
- The rules you follow are these terms plus each programme's rules. A brand cannot add obligations these terms do not allow, cannot take rights in your content beyond what section 6 gives, and cannot ask you for money.
- When something goes wrong with a brand, whether a reward that does not arrive or a removal you think was unfair, section 7 and section 12 say what we do. We are not a bystander to it; we are the platform it happened on.
We do not employ you, and neither does a brand by running a programme you are in. Section 13 says more.
If you also run a brand's programme, the Brand Terms apply to you in that role, and these apply to you as an ambassador.
2. Getting an account
There are no passwords on Crowdable. You sign in by opening a single-use link we email you, valid for 30 minutes. Sessions last 30 days and refresh as you use the service. Keep control of your email account, because whoever controls it controls your Crowdable account; we have no other way to tell you apart.
Two ways in. You can ask for an account at /signup, and a person here approves or declines by hand, because we take on what we can support and no more. We email you either way and record the decision. If you think a decline was a mistake, write to us and we will look again. Or a brand invites you, and your account opens at once, because the brand has already decided it wants you in its programme and we do not re-run that judgement for the account.
Applying to a programme is not the same as having an account. A brand shares an unlisted application link. Your application, with your name, email, country, social handles and answers, sits in that brand's queue before any account exists. It is our data to protect from the moment you submit it, and the brand sees it to make its decision. To withdraw it, ask us. If the brand accepts you, your account is created and you are asked to accept these terms.
You must be at least 18. We ask for your date of birth and refuse below that. We do not verify it; it is a promise you make to us, and if we learn an account belongs to someone younger we close it. The floor is 18 because being an ambassador means entering a contract, receiving goods, and sometimes receiving something a tax authority would call income, and those are things a person under 18 cannot do on their own in most countries.
One account, one person. Do not share sign-in links. Changing the email address on an account is something we do for you, not something you can do in the product, because the address is your identity here. Write to us and we will move it, after making sure the request is yours. Moving it signs you out everywhere and stops any sign-in link already sent to the old address.
3. Programmes and programme rules
Applying and joining. You apply to a programme through its link or accept its invitation. The brand decides whether to admit you and needs no reason. When you join, we show you that programme's rules and record which version you saw.
Programme rules are conditions, not a contract. A brand may say what it expects: which campaigns, how often, in what tone, what is off limits. Breaking them lets the brand remove you from its programme. That is all they can do. They cannot make you owe the brand anything, cannot take rights in your work beyond section 6, cannot require you to stay out of other programmes, and cannot set aside anything in these terms. If a rule tries, it does not apply, and we will make the brand remove it.
Leaving. You can leave any programme at any time from your settings. Leaving one programme does not touch the others or your account. What happens to your points is in section 7, and what a brand keeps about you is in section 9.
Being removed. A brand can remove you from its programme, and should tell you why. If it removes you for something that also breaks these terms, we may act under section 11 as well. If you think a removal was for a reason the law forbids, such as a protected characteristic, tell us; that is not a decision we leave to the brand.
Many programmes at once. Nothing here stops you being in several, including competitors. A brand that wants exclusivity has to ask you for it separately, outside Crowdable, on terms of its own; nothing in a programme's rules can require it.
4. Rules for using Crowdable
These rules exist because everything you upload is shown to other people: a brand's team, sometimes that brand's other ambassadors, and on the feature board every signed-in user. Each item is something the product actually makes possible.
Do not upload or submit:
- Content you do not have the rights to: photos, footage, music, logos, fonts.
- Content that is illegal where you are or where we are: infringing material, defamation, threats, harassment, hate speech, content sexualising minors, or anything that breaches someone's privacy.
- Malware, or files disguised as something they are not.
- Proof of a post that is faked, borrowed, recycled from an earlier campaign, or reported with inflated reach or engagement. Points are awarded on the strength of that proof, so a false submission is a false claim for value.
- Someone else's personal data you have no right to share: delivery details, contact details, screenshots of private messages.
Do not:
- Try to reach another programme's workspace or another person's data. Isolation is enforced on the server, and probing it breaches these terms as well as being a likely offence.
- Impersonate a person or a brand, or misrepresent who you are, including your reach.
- Automate access, scrape the product, work around the file size limits, or hammer the sign-in endpoints. We rate-limit /login, /signup and the authentication API, and we log every refusal.
- Use the feature board to identify, solicit or disparage brands or other ambassadors. Board posts show a role label and never a name, on purpose, so do not defeat it by naming yourself or a brand in the text.
- Misuse the support system, including by trying to see another party's tickets.
Nearly all of these protect another person rather than us, which is why we enforce them rather than just publishing them.
Say that it is an ad. If a brand gives you product, points redeemable for product, or anything else of value in connection with a post, the law in most countries requires you to say so clearly in the post, where someone sees it without clicking or scrolling: "ad", "paid partnership", "gifted", whatever your regulator expects. A hashtag buried at the end of a caption is not it. Follow the programme's brief, and if the brief says nothing, disclose anyway. Crowdable does not add disclosures for you and does not check for them. This is a legal obligation on you and on the brand, and it is the one rule here nobody can set aside. A brand that asks you to hide the relationship is breaking its terms with us; tell us.
Be honest about products. Say what you think, including when that is critical. Do not make claims a brand has not made itself, and never present something as proven, medical or guaranteed unless the brand gave you that wording in writing.
5. Notifications, email and push
Transactional email goes through our email provider, named in the Privacy Policy: sign-in links, invitations, decisions on your applications, programme notifications, and scheduled reminders. If you allow it in your browser, we store a push subscription and send web push notifications; turn that off in your browser at any time, and per-kind email preferences are in your settings. Sign-in links and anything we must send you by law are not optional, because without them the account does not work.
6. Your content, and the rights in it
You keep ownership of everything you make and upload. Nothing here signs your work over to us or to any brand.
What you grant us. A worldwide, royalty-free licence to host, store, copy, transmit, resize, crop, transcode and display your content, as far as needed to run Crowdable and show it to the people it is meant for, extending to the infrastructure providers named in the Privacy Policy and nobody else, for as long as the content is on the platform plus up to 30 days while our nightly backups and prior versions of files expire. We do not use your content in our own marketing without asking first. So far as the law where you live allows, you agree not to assert moral rights against the cropping, resizing and reformatting the product does automatically.
What we pass to a brand. When you submit content to a brand's campaign, you allow us to sub-license it to that brand, and only that brand, for this: to reshare it on channels the brand owns (its website, its own social accounts, its newsletter) and to use it internally, crediting you the way you have asked to be credited. That permission runs while you are in the programme and for 12 months after you leave, so a campaign already running does not have to be unpicked. It is the whole of what a brand gets from us in your work. If a brand wants more, in paid advertising, in a shop, on packaging, anywhere it would otherwise pay for the space, it has to ask you and agree it with you separately, outside Crowdable, on terms you negotiate. Silence is not agreement, and no programme rule can stand in for it.
What brands give you is the brand's call: assets, logos and campaign material go to that programme's ambassadors so they can make content, and only for that.
You warrant your content is yours to upload: you made it, or have permission, including from anyone recognisable in it, and it does not breach section 4.
If a claim is brought against us because of something you uploaded in breach of that warranty, you will contribute to what it costs us, on these conditions and no others: only where a court has finally decided against us or we have settled with your written agreement; we tell you promptly and let you conduct the defence if you want to; we admit nothing without your consent; the most you can owe under this paragraph is the greater of the value of rewards you received on Crowdable in the twelve months before the claim or EUR 500; and it never covers our own negligence. If you are a consumer, section 14 qualifies this further.
Feedback you give us about the product, including on the feature board, we can use freely and without owing you anything.
Our own property. The Crowdable platform, its software, design, name and logo are ours. Using Crowdable gives you the right to use it as offered, for as long as your account exists, and nothing more.
7. Points, rewards and redemptions
Points are the part people misunderstand most, so we will be blunt.
- Points are not money. No cash value, no exchange rate, no connection to any currency. Not a payment, not a wage, not a voucher, not a stored-value instrument, not a financial product. They are a score inside one programme.
- You cannot cash them out, transfer them, sell them, or move them between programmes. Each brand funds its own rewards.
- The brand awards them, and can adjust them. Points arrive when a brand approves a submission; reversing an approval writes an equal and opposite entry. The ledger is append-only, so a balance is always the sum of what happened, and corrections show as corrections.
- The brand sets the catalogue, and can change or withdraw rewards.
- Redeeming debits your points immediately. If the brand rejects the redemption, they are refunded, exactly once.
- The brand fulfils the reward. We never hold stock, never handle goods, and take no part in shipping, customs or returns. Under the Brand Terms the brand must fulfil what you redeem within a reasonable time, at its cost, or reject it in the app so your points come back. If a reward does not arrive, tell the brand first, then tell us: we can see the record, we can remind the brand of its obligation, and a brand that leaves redemptions unfulfilled is in breach of its terms with us.
- What happens to unspent points when a programme ends, or when you leave or are removed, is not settled, and we are not going to state a forfeiture rule we have not decided and have not built. Points live inside one programme and there is no fund behind them. But losing a balance because of something you did not choose is exactly what consumer law treats as unfair. Until it is settled, treat this as open rather than as a rule against you.
Delivery details. Where a reward has to be sent to you, you give a delivery name, address, phone number and sizes for that programme. We hold them and give them to that brand for that delivery. Each programme is separate; a brand you have not given them to does not have them.
Tax. A reward may count as taxable income where you live. Declaring it is yours to do, and neither we nor the brand can advise you on it. A programme that gives substantial rewards should say so plainly, and if it does not, ask.
8. Things you see before anyone else
A brand may show you products, plans or materials before they are public. Keep them to yourself until the brand makes them public or tells you that you can share them. This is a condition of every programme, so a brand does not have to write it into its rules.
9. Your personal data
We are the controller of all of it. Your account, your profile, your applications, your submissions, your points, your delivery details, your support messages, your activity across every programme. Not "the account is ours and the workspace is the brand's": all of it is ours to protect and to answer for, and the Privacy Policy is the one document that says what we hold, why, on what legal basis, for how long, and who receives it.
What a brand receives is set out in the Privacy Policy and in the Brand Terms in the same words: what it needs to decide on your application, run its programme, review your work, award points, and ship a reward, for those purposes and nothing else. It does not receive your date of birth, your other programmes, your activity in them, or your security records. It may not add you to a marketing list or share you with anyone else without a legal basis of its own and telling you, and it must delete what it holds when you leave, when you are erased, or when its programme ends. If a brand does something with your data you did not expect, tell us; we can act on it.
Your rights are against us: access, correction, deletion, restriction, objection, portability. Write to crowdable@crowdable.co and we answer within one month. We can give you everything we hold about you as one bundle, correct your sign-in address, and erase you. If you ask a brand instead, it forwards to us.
What erasure does. We delete you: account, profile, applications, delivery details, files, images, messages. What stays is an anonymised record that work was done in a programme, when, and what it was rewarded with, with nothing that identifies you, kept for three years after your membership ended because that is how long a claim about it could be brought, and then deleted. Your posts on social networks are yours and stay wherever you put them.
Where your data is and who our providers are is in the Privacy Policy, with the region and the transfer basis for each. So is what happens if there is a breach: we notify the supervisory authority within 72 hours where the law requires it, and you where it requires that.
10. Availability, and what we promise
We will run Crowdable with reasonable skill and care, and tell you honestly when something is broken. We do not promise the service will be uninterrupted or error-free, and there is no uptime figure in these terms because we have not built the monitoring to stand behind one.
That is a statement about what we add on top of the law, not a subtraction from it. Where EU digital-content law gives you rights in a service you pay for with data rather than money, nothing here removes them; section 14 says where we think we stand and what you can rely on either way.
We make no promise about results: how many followers, how much reach, how many rewards.
11. Suspension, restriction, and statements of reasons
We may restrict, suspend or close an account where these terms are broken; where an account is being used to attack the platform or reach another person's data; or where a court, a regulator or the law requires it. What we do about content is a different power, in section 12.
How we do it matters as much as when. Except where the law requires immediate action, where the account is a repeat infringer, or where waiting would risk real harm to other people or to the platform, we will tell you in writing by email what we did, why, and which term or law it rests on; let you reply; and reverse the decision if you show us we were wrong. Each of those is done by a person here, not by a system.
One automated restriction. We rate-limit sign-in and sign-up. That throttle is applied by software, it is time-limited, it lifts by itself, and it decides nothing about you or your content. If it catches you wrongly, telling us gets it cleared. No other restriction in these terms is automated.
12. Illegal content, and complaints about our decisions
Some files are ours to hold: proof images, profile photos, support attachments. For those we are a hosting provider, and if we learn that a specific file is illegal, we act. Your actual post is not ours to hold: it lives on the network you published it to, we store a link and often a screenshot, and we cannot edit or remove it. Policing it is that network's job.
Telling us about something. Email crowdable@crowdable.co with a link or enough detail to find it, what is wrong with it, and how to reach you. We confirm receipt and tell you what we decided and why. You do not need an account to report something.
What we do with a file we host. We look at it, and where we conclude it is illegal or breaks these terms, we remove it without undue delay, by a person with a written procedure, and we tell the person who uploaded it what we did and why. Section 11's second look is open to them.
What we do about a post on a network. We do not adjudicate it and we tell you so rather than leave you waiting; we point you at the network's reporting route. Where the post also breaks a programme's rules, the brand may remove you from that programme, and we may remove our copy of the proof file.
Criminal offences. Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to a person's life or safety has taken place, is taking place or is likely to, we inform the relevant law-enforcement or judicial authority. Material that sexually exploits children we remove and report without notifying the uploader first. We do not scan uploads and run no detection; what we have is this reporting route and what a person here notices.
Complaining about a decision we made. Reply to the message we sent you. A person will look again. If we cannot settle it between us, section 15 covers what comes next.
What we are, under the Digital Services Act. We host what users upload; we do not review it before publication and we have no general obligation to monitor. We do not consider ourselves an "online platform" in the Regulation's sense, because content in a programme reaches that programme's admitted members rather than the public, and accounts are granted by a person rather than opened at will. No content decision here is automated.
Ranking and who sees what. Nothing on Crowdable is ordered by an algorithm and nothing is a recommendation; lists are ordered by date, status, name, points, or vote count. We sell no placement and run no ads. A brand sees its own programme, you see the programmes you belong to, and by default a programme's ambassadors cannot see each other; that setting belongs to the brand.
The feature board is shared across all of Crowdable, and posts, comments and votes there are visible to every signed-in user, under a role label and never a name. We moderate it: we set a status, add a public note, merge duplicates, and hide items. We hide rather than delete, and if we hide something of yours we tell you why and you can ask us to look again.
13. Not a job
You take part as an independent person. These terms do not make you our employee, worker, agent or partner, and running a programme does not make you the brand's. Nobody pays you a wage, supervises your hours or directs how you post beyond the rules section 3 allows. You choose whether to take part in any campaign and you can stop at any time. If the law where you live would treat an arrangement like this as employment or agency, that is a question for you, the brand and your authority, and one to raise before a programme starts to look like a job.
14. If you are a consumer
If you use Crowdable as an individual, outside any trade, business or profession, you are a consumer under EU law and those protections cannot be contracted away. This document does not try to.
- The choice of Latvian law in section 15 does not deprive you of the mandatory protections of the law of the country you live in.
- You can bring a claim against us in the courts of the country you live in, and we can only sue you there.
- The liability limits in section 16 and the contribution in section 6 apply to you only to the extent consumer law allows, and the section 6 contribution never exceeds the cap stated there.
- On EU digital-content law. Directive (EU) 2019/770 applies where a consumer supplies personal data instead of paying a price, unless the data is processed only to supply the service and comply with the law. That exception is how we use your data, and the Privacy Policy commits us to it. So we believe the Directive does not apply to your use of Crowdable. If a court or authority decides otherwise, then Crowdable must match what we described and what you can reasonably expect, we owe you the updates that keep it that way, and if it falls short you have the Directive's remedies; nothing in sections 10 or 16 takes them away, and no waiver here is effective against them.
- In Latvia the consumer regulator is the Consumer Rights Protection Centre (PTAC) and the data protection authority is the Data State Inspectorate (Datu valsts inspekcija). In your own country the equivalent bodies apply.
If you do this professionally, as a creator working through a company or as a registered sole trader, this section does not apply to you and section 15 applies as written.
15. Changes, disagreements, and the law
Changes. If we change these terms in a way that affects your rights or obligations, we email you and post the new version with a new date, and the change takes effect no less than 15 days later. For a material change we ask you to accept the new version at your next sign-in; until you do, the version you accepted applies to you, and you can close your account instead. Corrections that are purely legal or factual, that only remove a restriction, or that are required by law may take effect sooner.
Disagreements. Talk to us first: crowdable@crowdable.co. Most things are a misunderstanding. If a dispute cannot be settled directly, we are willing to mediate in good faith before either of us litigates.
Law. Subject to section 14, these terms are governed by the law of the Republic of Latvia and the courts of the Republic of Latvia have jurisdiction. Claims between us arising from these terms are subject to the three-year limitation for commercial transactions under Latvian Commercial Law, which is also why the record of work in section 9 is kept for three years.
16. Limits on liability
Some things cannot be limited and we do not try to: death or personal injury caused by our negligence, fraud, and anything else the law says cannot be excluded, including your rights as a consumer under section 14.
Otherwise, and to the extent the law allows: neither of us is liable to the other for indirect or consequential loss; we are not liable for what a brand does or fails to do, including a reward that does not arrive, beyond helping you as section 7 says; we are not liable for content another user uploaded beyond our obligations in section 12; and our total liability to you for everything arising out of these terms is capped at EUR 1,000. Nothing in this section limits our liability to you under Article 82 GDPR for what we do with your personal data.
17. The rest
- Closing your account. Write to us and we do it, or use the self-service path when it exists. Closing your account is an erasure request and section 9 says what it does.
- Survival. Sections 6 (the licence tails and your warranties), 8, 9, 15, 16 and this section continue after your account closes.
- Severability. If a clause fails the rest stands, and the failed clause is read down to what the law allows rather than struck out.
- No waiver by inaction.
- Transfer. You cannot transfer your account. We may transfer these terms to a company that acquires our business, and we will tell you if it happens.
- Whole agreement. These terms and the Privacy Policy are the whole of what is between you and us. No programme's rules can add to them, and no brand can promise you anything on our behalf.
- Language. These terms are written in English, and the English version is the authoritative one.
18. Accepting these terms
You accept these terms when you create your account, or when you submit an application before you have one, by ticking the box that names this version. We record the version, the date and time, and the text you saw. When you join a programme, you are also shown its rules and we record that; those are conditions under section 3, not a second contract.
Crowdable SIA. Questions, complaints and notices: crowdable@crowdable.co, +371 26126798. Postal address for service of legal process: Ventspils nov., Tārgales pag., Tārgale, "Zelmeņi" - 4, LV-3621. Registration number 40203708984.